Frequently Asked Questions

Do you have a question?

Chances are you'll find the answer here! Below you'll find the most frequently asked questions with useful explanations.

📄✨Is your question not listed? Feel free to send me an email at 📧 support@kimcrearose.be – We are happy to help you! 😊

When will I receive my order?

📦 Fast delivery to your home! 🚚

Good news! All products are in stock and will be shipped immediately , so you can quickly enjoy your favorite proWIN items. 🎉

✨ Please note! The cleaning products are ordered directly from the wholesaler. This means that the delivery time is slightly longer, but you can expect your order within a maximum of 2 weeks . 🕒

What are the shipping options?

All packages are shipped with Bpost , so you receive your order quickly and safely! 🚚📬

How do I make changes to an order I have already placed?

Want to change something about an order you've already placed? Send an email to 📧 support@kimcrearose.be as soon as possible . We'll be happy to help you! 😊

How do I contact your company if my question is not answered here?

Send an email to 📧 support@kimcrearose.be . We'll be happy to help you! 😊