Frequently Asked Questions

Do you have a question?

Chances are you'll find the answer here! Below you'll find the most frequently asked questions with useful explanations.

📄✨Is your question not listed? Feel free to send me an email at 📧 support@kimcrearose.be – We are happy to help you! 😊

When will I receive my order?

📦 Fast delivery to your home! 🚚

Good news! All products are in stock and will be shipped immediately , so you can quickly enjoy your favorite proWIN items. 🎉

✨ Please note! The cleaning products are ordered directly from the wholesaler. This means that the delivery time is slightly longer, but you can expect your order within a maximum of 2 weeks . 🕒

What are the shipping options?

All packages are shipped with Bpost , so you receive your order quickly and safely! 🚚📬

How do I make changes to an order I have already placed?

Want to change something about an order you've already placed? Send an email to 📧 support@kimcrearose.be as soon as possible . We'll be happy to help you! 😊

How do I contact your company if my question is not answered here?

Send an email to 📧 support@kimcrearose.be . We'll be happy to help you! 😊

How should I use the cleaning products?

A lot of information about the use of the products can be found in the product descriptions themselves. 📄✨ If you have any additional questions, please send an email to 📧 support@kimcrearose.be - We are happy to help you! 😊

I have a specific cleaning problem, what now?

Then send an email to 📧 support@kimcrearose.be – In which you explain your cleaning problem, possibly with a photo. We are happy to help you! 😊

I would like to see how a particular cleaning product works, is that possible?

Sure! Do you want to experience the effect of a certain cleaning product yourself? Book a demo or a nice coffee date! ☕️✨

And as a host/hostess of a demo you will also receive nice extras! 🎁

📩 Send an email to support@kimcrearose.be to make an appointment.